Gartner Research

Five Tips for Security and Risk Leaders When Communicating With Business Stakeholders

Published: 29 June 2015

ID: G00278584

Analyst(s): Jeffrey Wheatman

Summary

While security leaders have improved their communication with business stakeholders, a gap still exists between what is said and what the business hears. The lack of communication skills continues to cost security leaders a voice in strategic planning and a seat at the executive table.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Tip No. 1: Learn to Speak the Language of the Business; Don't Expect Business People to Learn the "Secret Language" of Security
    • What to Do About the Problem
  • Tip No. 2: Seek Out Business and Communication Training and Education
    • What to Do About the Problem
  • Tip No. 3: Recognize That Business Leaders Are Extremely Busy; Respect Their Time by Being Concise and Clear
    • What to Do About the Problem
  • Tip No. 4: Recognize That Business Stakeholders Will Not Always Express Their Concerns in Terms That Security and Risk Professionals Understand
    • What to Do About the Problem
  • Tip No. 5: Work With the Business to Understand Its Appetite for Risk; Even Better, Work With the CRO to Understand — or Define — Risk Tolerance as a Policy Element
    • What to Do About the Problem

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