Gartner Research

Forecast Overview: Enterprise Communications Services, Worldwide, 2015

Published: 01 July 2015

ID: G00277854

Analyst(s): Katriina Valli, Lisa Unden-Farboud , Daniel O'Connell , To Chee Eng , Katja Ruud , Vincent Fu


End-user bandwidth requirements are growing exponentially, due to increased use of networked applications and wider adoption of cloud-based services. Price erosion, driven by competitive situation, varied local regulation and technology substitution, will keep market growth moderate through to 2019.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • End-User Trends
  • Technology Provider Trends

Foundational Assumptions

  • Demand — End-User
    • Enterprise Purchase Preferences
    • Workplace Policies
    • User Preferences
    • Features and Service Types
    • Budget
    • Business Sentiment
    • Firmographics
  • Supply — Provider
    • Technology Roll-Out
    • Pricing
    • Regulation
    • Competitive Environment
    • Adjacent and Value-Added Services
    • Macroeconomics and Geopolitics

Market Model or Methodology

  • Forecast Components
    • Enterprise Fixed Data Forecast
    • Enterprise Fixed Voice Forecast
    • Enterprise Mobile Voice and Data Forecast
    • Enterprise Mobile Data-Only Forecast
  • Influencing Factors
    • Demand
    • Supply
  • Summary of Key Connections
    • Demand
    • Supply

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