Gartner Research

Australia Post Delivers Results with an IT Culture for the Digital Age

Published: 01 July 2015

ID: G00281969

Analyst(s): Bard Papegaaij , Leigh McMullen , Patrick Meehan


Changing the culture demanded a new identity the IT organization at Australia Post — namely, transforming from IT as order taker to IT as a fully customer-focused function.

Table Of Contents

Case Study

  • Taking a Marketing Approach to Cultural Change
  • Building the Brand
  • Creating an Identity
  • Establishing a Leadership Team
  • Broadening the CIO’s Role in Cultural Change

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