Gartner Research

Market Guide for IT Service Catalog Tools

Published: 02 July 2015

ID: G00280135

Analyst(s): Chris Matchett , Katherine Lord


Consumerization of IT is pushing I&O leaders to create and operate catalogs that provide business users with a shopping experience for IT services. Three different categories of IT service catalog tools and recent trends in the marketplace will influence tool selection.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Stand-Alone Tools
  • Part of an ITSSM Tool Suite
  • Service Broker Catalog Tools

Representative Vendors

Market Recommendations

Gartner Recommended Reading

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