Gartner Research

Hype Cycle for Life Insurance, 2015

Published: 06 July 2015

ID: G00274037

Analyst(s): Kimberly Harris-Ferrante


The life insurance industry continues to innovate through digital transformation, product development and improved customer experience. Insurance CIOs must understand the new technologies and approaches required to address dynamic market conditions and respond to shifting consumer demands.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Artificial Intelligence
    • Predictive Underwriting Solutions
    • Peer-to-Peer Insurance Business Models
    • Real-Time Operational Intelligence
    • Gamification
    • Customer Experience Management
    • Big Data
    • Case Management Solutions
    • Microinsurance Solutions
    • Takaful Solutions
  • At the Peak
    • Agency CRM SaaS
    • Next-Generation Portals
    • Wearables
    • Digitalization
    • Advanced Analytics Solutions
    • Customer Communications Management Solutions
    • Life Insurance Policy Administration/Management SaaS
    • Insurance Data Models
    • Agent Collaboration Tools
    • Cloud Computing
    • Enterprise Actuarial Systems
    • Fraud Analytics
  • Sliding Into the Trough
    • Mobile Agent Applications
    • Life Insurance Closed-Book BPO
    • Distribution Management Solutions
    • Social Media
    • Product Configurators
    • Tele-underwriting Platforms
    • Enterprise Risk Management Applications
    • E-Services
    • Sales Force Automation
    • Billing and Collections Management Solutions
    • Business Process Management Suites
  • Climbing the Slope
    • Automated Underwriting Solutions
    • E-Apps for New Business
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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