Gartner Research

Peregrine Systems ServiceCenter Consolidated Service Desk

Published: 27 May 2004

ID: G0090476

Analyst(s): John Inverso


Peregine's ServiceCenter offers problem, incident, change and service management. As Peregrine emerges from past financial troubles, it will continue to invest in its flagship service management product.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
    • ServiceCenter's Development
  • Pricing
    • GSA Pricing
  • Competitors
  • Strengths
    • Help With Best Practices
    • Integration Capabilities
    • Asset Management Capabilities
  • Limitations
    • Vendor Woes Threaten Viability
    • Limited to Large Enterprises Seeking a "Full-Service" Management Product
    • Outdated Architecture
  • Insight

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