Gartner Research

Architect for Uncertainty to Drive Continuous Innovation

Published: 07 July 2015

ID: G00276905

Analyst(s): Marcus Blosch , Neil Osmond


A prescriptive, compliance-driven approach to enterprise architecture will not enable communications service providers to cope with the ambiguous, dynamic nature of digital ecosystems. We advise CSP CIOs and chief architects on how to guide change to enable continuous innovation.

Table Of Contents
  • Key Challenges



  • Adopt "Digital-First" Architecture Principles
  • Promote a Customer-Driven Mindset
  • Create a Culture of Internal Collaboration
  • Collaborate in Your Business Ecosystem
  • Use Iterative Development Approaches
  • Gain Insight Through Data and Analytics

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