Gartner Research

Savvy Digital Leadership Makes a Difference in Local Government

Published: 07 July 2015

ID: G00278973

Analyst(s): Neville Cannon, Tomas Nielsen

Summary

Local governments are under great financial and political pressure to deliver and sustain high-quality services. This Best Practice explains steps taken by a Danish municipality that could be usefully applied elsewhere.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Educate Leadership About Balancing the Cost of Not Innovating Against the Cost of Innovating
    • Case Study: Risk of "Do Nothing" Is Unacceptable
  • Ensure Top Leadership Understands Why They Need a Digital Agenda
    • Case Study: Focus and Prioritization Drives Coordinated Actions
  • Generate a Capital Investment and Development Fund That Can Be Flexed to Support Core IT and to Be Able to Invest in Innovation
    • Case Study: Benefit No Matter What Funds Are Available
  • Work With HR Colleagues to Devise and Deliver a Digital Leadership Program That Works Throughout the Organization and at All Levels
    • Case Study: Digital Leadership Skills to Run Deep
  • Develop Bimodal Thinking, Keep the Lights On for Critical Systems, and Act in an Agile Manner to Deliver Business Responsive Change
    • Case Study — Don't Forget the Core

Appendix

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