Gartner Research

Hype Cycle for P&C Insurance, 2015

Published: 08 July 2015

ID: G00274038

Analyst(s): Kimberly Harris-Ferrante


The P&C insurance industry continues its transformation, adopting new business models and applying new technologies to drive innovation and competitive differentiation. Insurance CIOs must continue to adopt emerging technologies to ensure their companies' success, and even their survival.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Artificial Intelligence
    • P&C Insurance App Stores
    • Commercial UAVs (Drones) for Insurance
    • Connected Home
    • Multichannel Sales Platforms
    • Pricing Analytics
    • Autonomous Vehicles
    • Billing as a Service (BaaS)
    • Peer-to-Peer Insurance Business Models
    • Real-Time Operational Intelligence
    • Gamification
    • Customer Experience Management
    • P&C Data Platforms
    • Underwriting Workstation
    • Aerial and Digital Imagery
    • Big Data
    • Case Management Solutions
    • Microinsurance Solutions
    • Takaful Solutions
    • Agent Portal Solutions
  • At the Peak
    • Agency CRM SaaS
    • Next-Generation Portals
    • P&C Insurance BPO
    • Digitalization
    • P&C Insurance Policy Administration/Management SaaS
    • Advanced Analytics Solutions
    • Customer Communications Management Solutions
    • Insurance Data Models
    • Agent Collaboration Tools
    • Modular Core Solutions
    • Cloud Computing
    • Enterprise Actuarial Systems
    • Fraud Analytics
  • Sliding Into the Trough
    • Location Intelligence
    • Mobile Claims Apps
    • Distribution Management Solutions
    • Policy Management Modules
    • Social Media
    • Telematics
    • Product Configurators
    • Enterprise Risk Management Applications
    • E-Services
    • Sales Force Automation
    • Business Process Management Suites
  • Climbing the Slope
    • Web-Based Rating Engines
    • Claims Management Modules
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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