Gartner Research

Trust and Resilience: The Future of Digital Business Risk

Published: 09 July 2015

ID: G00279638

Analyst(s): Richard Hunter, Jay Heiser, John MacDorman

Summary

The new digital business environment comes with unprecedented risks that go beyond IT operations, encompassing the enterprise and its ecosystem. To manage these risks, enterprises must focus on trust and resilience, and practice the disciplines of foundation, awareness and governance process.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help

Foreword

  • Acknowledgments

Executive Summary

  • Malicious actors and increasing complexity create systemic threats to trust and resilience
  • Rearchitect the foundation to make people, processes and technology more resilient
  • Increase awareness to build trust and resilience
  • Imagine the unprecedented, and plan for it

Malicious actors and increasing complexity create systemic threats to trust and resilience

  • How bad can it get?
  • Now that regulatory compliance is insufficient, the emerging standard is resilience
  • Invest in three risk disciplines to increase trust and resilience

Rearchitect the foundation to make people, processes and technology more resilient

  • Transitions to digital business pose resource risks
  • Increased resilience requires technology investment and difficult trade-offs
  • Most enterprises trade resilience for convenience
  • Regulation will eventually shift the trade-offs to favor resilience
  • If you’re going to the future, bring money

Increase awareness to build trust and resilience

  • Go beyond training to increase risk awareness
  • Build a culture of risk awareness

Extend governance to build trust and resilience throughout the ecosystem

  • Executives must sharpen strategy
  • Internal risk governance must go wider and deeper
  • Consolidate enterprise risk governance globally to raise the bar on risk management performance
  • Focus external risk governance on the enterprise’s ecosystem
  • Anticipate increasing regulation of cyber risk

Imagine the unprecedented, and plan for it

  • Planning for the worst builds the capacity to handle the unanticipated

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books
  • Articles
  • Website

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