Gartner Research

Implement ISO 9001 Standards to Achieve Operational Excellence Within the Healthcare Delivery Organization

Published: 10 July 2015

ID: G00275671

Analyst(s): Zafar Chaudry, M.D.


Healthcare delivery organization operational policies and procedures are often ill-defined and infrequently revisited. For operational excellence and in preparation for the Real-Time Healthcare System, CIOs must incorporate ISO 9001 standards.

Table Of Contents
  • Key Challenges



  • Review, Understand and Examine the ISO 9001 Standards to Determine How They Fit and Can Help Improve the Commodity IT Operation
  • Pull Together a Cross-Sectional Group of Key Clinical and Nonclinical Stakeholders to Form a Working Committee to Govern and Oversee the ISO 9001 Implementation
  • Develop a Strategy to Implement ISO 9001 Standards Within the Commodity IT Operation Within a Time Period That Allows the Standards to be Properly Integrated Into Routine Operations and Increases the Likelihood of Success

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