Gartner Research

Trust and Resilience: The Future of Digital Business Risk Case Studies

Published: 10 July 2015

ID: G00277873

Analyst(s): Jay Heiser , John MacDorman, Richard Hunter


To manage digital business risk, CIOs must focus on approaches that build trust and resiliency in the enterprise and its ecosystem. Our digital business risk case studies offer CIOs insights into the concepts and practices that others have used to address the challenges of digital business risk.

Table Of Contents


  • Malicious Actors and New Complexities Create Systemic Threats to Trust and Resilience
  • Fix the Foundation: Architect People, Process and Technology for Resilience
  • Extend Governance to Increase Resilience and Trust
  • Imagine the Unprecedented and Plan for It
  • Leading Industry Providers That Managed Risk


  • FinanceCo (Not Its Real Name) Invests in Supplier Management and Risk Awareness
    • Managing Supplier Relationships Is Key
    • The Big Risks Are Getting Bigger
  • Medavie Blue Cross Transforms Into a Digital Business to Better Meet Client Needs
    • Client Need Drives Digital Initiatives
    • Digital Strategic Plan Ensures Data Security
    • Digital Sets the Tone for Innovation
  • MedicalDeviceCo Automates Processes to Manage Risk
    • Going Digital Creates Manageable Risk
    • Awareness and Governance Are Critical
  • Shifting to Digital Distribution Is a New Game of Risk for Retailer
    • Reliance on Third Parties Shapes New Set of Risks
    • Security Risks Pose a New Normal
  • Yellow Pages (Canada) Turns the Page and Becomes a Digital Media and Marketing Solutions Provider
    • Adopting a Digital Business Model
    • Keeping Up With an Agile Approach
    • Moving Ahead
  • Fred Cohen: "What Rational Actor Would Say That Every Enterprise Should Be Prepared to Defend Itself Against Governments?"
    • Insurance Will Be Followed by Regulation
    • Interdependencies and Aggregation Create Bigger Risks
    • One Answer Is Architecture
  • Gartner's Paul Proctor Talks About Adopting Risk-Based Thinking to Accept and Manage Risk
    • Shifting From Killing or Eliminating Risk to Accepting and Managing It
    • Adopting Risk-Based Thinking
    • Building a Cultural Value to Accept and Manage Risk From a Business, Not IT Perspective

Gartner Recommended Reading

  • The New Cyber Risk Normal Means No Data Can Be Kept Secret
    • The Most Pressing Digital Risk Is the Storing and Saving of Data
    • Approaches to Dealing with Risk
  • Eugene Spafford: A Longer-Term View of Risk Is Needed
    • Architecture Is One Solution, but It Doesn't Come Without Trade-offs
    • The Short-Term View Creates Long-Term Consequences
    • What Will It Take to Create Urgency for Reform?

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.