Gartner Research

What to Consider Before Cancelling Your ERP Vendor's Maintenance Agreement and Switching to Third-Party Support

Published: 13 July 2015

ID: G00278474

Analyst(s): Pat Phelan


Gartner is seeing a steady increase in inquiries about cancelling maintenance agreements with enterprise resource planning vendors as ERP leaders explore alternative support options. ERP leaders must understand the impact of any cancellation and plan for ongoing ERP maintenance and support services.

Table Of Contents
  • Key Challenges



  • Understand the Scenarios in Which Cancelling Your ERP Vendor's Maintenance Agreement May Be a Good Business Decision
  • Determine Whether Your Enterprise Is a Good Candidate for Cancelling the ERP Vendor's Maintenance Agreement
  • Consider Potential Risk Factors Before Cancelling Your ERP Vendor's Maintenance Agreement
  • Before Cancelling Your ERP Vendor's Maintenance Agreement, Assess Which of Four Alternative Support Options Will Best Meet Your Needs
  • Prepare for Life After Cancelling Your ERP Vendor's Maintenance Agreement

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