Gartner Research

Vendor Rating: IBM

Published: 14 July 2015

ID: G00270226

Analyst(s): Allie Young, Mike Gotta, Patrick Sullivan, Rita Sallam, Andrew Neff, Roger W. Cox, Thomas Murphy, Gene Alvarez, Donna Scott, Mike Chuba, Daryl Plummer , David Willis, Keith Guttridge, Alex Soejarto, Tom Austin, Gianluca Tramacere, Lawrence Orans, George J. Weiss, Tiffani Bova, Andrew White, David Cearley, Cathy Tornbohm

Summary

IBM continues on a path to reinvent itself in an era of digital change. The company has many promising initiatives, but must find a way to reverse 12 consecutive quarters of decline.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Promising
    • Marketing: Promising
    • Organization: Promising
  • Market Offerings
    • Product/Service: Positive
  • Customer Service/Support
    • Sales/Distribution: Promising
    • Support/Account Management: Positive

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