Gartner Research

Hype Cycle for Infrastructure Services, 2015

Published: 14 July 2015

ID: G00277629

Analyst(s): Rob Addy , Christine Tenneson


Smart Innovation Triggers, including self-configuring infrastructure, cognitive-enabled services and intelligent-process autonomic services, are revitalizing the IT infrastructure services market. Cloud-based services are maturing as traditional outsourcing begins to be seen as a relic of its time.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Self-Configuring/Self-Sufficient Infrastructure
    • Compute Futures Trading
    • Cognitive-Enabled Services (Smart-Machine-Enabled Services)
    • IoT Business Solutions
    • User Enrichment Services
    • Intelligent-Process Autonomic Services (Smart-Machine-Enabled Services)
    • Federated Service Desk for CSB
    • IoT Platform
  • At the Peak
    • Outsourcers and SIs as CSBs
    • Predictive Support
    • Private PaaS
    • Cloud-Based Backup Services
    • Managed Mobility Services
    • Adaptable Automation (Smart-Machine-Enabled Services)
    • Outcome-Based Service Contracting
    • Multidiscipline Service Desk Outsourcing
    • Persona-Based EUS
    • Hosted Virtual Desktop Services
    • IT DRM Exercising
    • Proactive Service Desk
  • Sliding Into the Trough
    • Cloud Service Brokerage
    • Cloudbursting
    • Cloud Printing Services
    • Disaster Recovery as a Service
    • Hybrid Cloud Computing
    • Platform as a Service (PaaS)
    • Proactive Support
    • Managed WLAN
    • Private Cloud Computing
    • Virtual Machine Backup and Recovery
    • Managed Machine-to-Machine Communication Services
    • Customization Brokerage
    • Private IaaS
    • Public Cloud Storage
    • Cloud Computing
    • Cloud UC (UCaaS)
    • IaaS+
    • Multisourcing Service Integrator
  • Climbing the Slope
    • IT Infrastructure Utility
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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