Gartner Research

Hype Cycle for Communications Service Provider Operations, 2015

Published: 16 July 2015

ID: G00273828

Analyst(s): Norbert Scholz


This Hype Cycle will help communications service providers' CIOs assess technologies that enable them to raise revenue by modernizing back offices, improving customer relations, innovating business models and offering digital services.

Table Of Contents


  • What You Need to Know
    • Nonlinear IT Strategy That Enables Disruptive IT Transformation
    • Conventional IT Strategy That Enables Incremental IT Transformation
  • The Hype Cycle
    • Audience
    • Evolution of Technology Providers
    • New Technologies This Year
    • New Technology Profile
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Open-Source Communications Service Provider Operational Technology Software
    • OSS/BSS Customer Experience Management
    • Communications Service Provider Operational Technology (CSP-OT) Software as a Service
    • Multivector MDM Solutions
  • At the Peak
    • API Marketplaces
    • SDN Applications
    • CSP Multichannel Campaign Management
    • Subscription Billing
    • CSB-Integrated Billing
    • Open APIs
    • Predictive Analytics
    • Web Real-Time Communications
    • Enterprise Integration PaaS (iPaaS)
  • Sliding Into the Trough
    • Cloud Service Brokerage
    • Enterprise Mobile App Stores
    • Integrated Network and Enterprise Resource Management
    • CSP Network Intelligence
    • Network Function Virtualization
    • Integrated Policy and Charging Control Solutions
    • Supplier and Partner Relationship Management
    • Master Data Management
    • Telecom Analytics
    • Software-Defined Networks
    • Next-Generation Service Delivery Platforms
    • Integrated Product and Service Catalog Management
    • NFC Payment
    • Direct CSP Billing
    • Media Discovery and Recommendation Engines
  • Climbing the Slope
    • Service-Oriented Architecture in OSS/BSS and SDP
    • Mobile Money
    • IP Service Assurance
    • Mobile Advertising
  • Entering the Plateau
    • Mobile DPI
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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