Gartner Research

Hype Cycle for Utility Industry IT, 2015

Published: 16 July 2015

ID: G00277732

Analyst(s): Chet Geschickter


Utilities have been using IT applications and corresponding business processes to streamline and automate operations. As the industry evolves and new technologies emerge, selecting applications and deciding on risk versus value become more important than ever for utility IT leaders.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • UAVs for Utilities
    • Geospatial Imagery for Utilities
    • Bimodal for Utilities
    • Intelligent 3D Models
    • Geospatial Platform
    • Energy Efficiency Gamification
  • At the Peak
    • IT/OT Convergence and Alignment
    • Event Stream Processing
    • Lidar for Utilities
    • Mobile Customer Interaction Channel
    • Meter Data Analytics
    • Industrial Operational Risk Management
    • Big Data in Energy and Utilities
    • Energy Efficiency Program Management
  • Sliding Into the Trough
    • BPM for Utilities
    • Consumption Analytics
    • Emissions Position Management
    • Social for CRM for Utilities
    • Advanced Distribution Management Systems
    • Industrial Operational Intelligence
    • Asset Performance Management
    • Cloud in Utilities
    • Transmission Outage Management
    • Demand-Response Management Systems
    • CIM-Driven Integration Standards
    • Asset Investment Planning Tools
  • Climbing the Slope
    • Business Process Outsourcing
    • Wholesale Market Operations
    • Meter Data Management
    • Environmental Monitoring and Control
    • Health and Safety Applications
    • Load Forecasting
    • RF Networks for Utility Field Applications
    • Distribution Design Tools
    • Outage Management Systems
  • Entering the Plateau
    • Utility GIS
    • Transmission and Distribution Network Engineering Analysis Tools
    • Customer Relationship Management
    • Energy Trading and Risk Management
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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