Gartner Research

How to Get Started and Deploy Bimodal Capabilities in CSPs

Published: 16 July 2015

ID: G00275202

Analyst(s): Mentor Cana , Neil Osmond


Confronted by the need to innovate, create efficiencies and become more agile, CSPs are moving to become digital. However, they have to do this in combination with running legacy, mission-critical, steady-state operations. We advise CSP CIOs on how to get started and deploy bimodal capabilities.

Table Of Contents
  • Key Challenges



  • Step 1 — Start Small; Show Practical Results Rather Than Tell
  • Step 2 — Establish Clear Decision Frameworks and Governance
    • Digital Project With No/Minimal Legacy Integration
    • Digital Project With Substantial Integration With Legacy
  • Step 3 — Transform the Foundational Enablers by Formalizing Your Approach to Culture Change

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