Gartner Research

Hype Cycle for Digital Insurance, 2015

Published: 17 July 2015

ID: G00272747

Analyst(s): Juergen Weiss


Digitalization is radically transforming the insurance industry, enabling new products, services and business models. This transformation will take many years to complete, forcing life and P&C insurance CIOs to start now and actively embrace new technologies and support business strategies.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • On the Rise
    • Artificial Intelligence
    • P&C Insurance App Stores
    • Software-Defined Architecture
    • Commercial UAVs (Drones) for Insurance
    • Multichannel Sales Platforms
    • Pricing Analytics
    • Video Chat
    • Peer-to-Peer Insurance Business Models
    • Bimodal IT
    • Augmented Reality Applications
    • Loyalty Marketing
    • Data Science
    • Gamification
    • Quantified Self
    • Virtual Assistants
    • Automobile eCall
    • Customer Experience Management
    • Aerial and Digital Imagery
    • Internet of Things
    • Big Data
    • Case Management Solutions
    • Crowdsourcing
    • Agent Portal Solutions
    • Responsive Design
  • At the Peak
    • Wearables
    • Analytical In-Memory DBMS
    • Digital Marketing
    • Digitalization
    • Advanced Analytics Solutions
    • Customer Communications Management Solutions
    • Mashups
    • Agent Collaboration Tools
    • Master Data Management
    • Cloud Computing
  • Sliding Into the Trough
    • Location Intelligence
    • Mobile Claims Apps
    • Social Media
    • Telematics
    • E-Services
    • Electronic Bill Presentment and Payment
    • Media Tablets
  • Climbing the Slope
    • E-Apps for New Business
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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