Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2015

Published: 21 July 2015

ID: G00278134

Analyst(s): Sorell Slaymaker, Bjarne Munch


This Hype Cycle evaluates the life cycle maturity of unified communications and collaboration (UCC) technologies. It shows how emerging technologies are transforming UCC deployments, including mobility, context, social media, cloud UCC and clientless delivery.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • Technologies Added
    • Technologies Removed
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Continuous UCC
    • 3D Video Telepresence
    • Intercompany Multimodal Federation
    • Freemium UCC
    • VoLTE for UCC
  • At the Peak
    • Communication Platform as a Service (cPaaS)
    • Context-Enriched Experiences
    • Collaborative Authoring Tools
    • Hybrid Unified Communications and Collaboration
    • Web Real-Time Communications
    • Cloud Office
    • Private Cloud Communications
    • Unified Communications Monitoring
  • Sliding Into the Trough
    • Context-Enriched Services
    • Mobile Voice Protection
    • Mobile Collaboration Hubs
    • Enterprise Video Content Management
    • Communications-Enabled Business Processes
    • Mobile VoIP
    • Software-Defined Networks
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Cloud UC (UCaaS)
    • Enterprise File Synchronization and Sharing (EFSS)
  • Climbing the Slope
    • Emergency/Mass Notification Services
    • External Peer-to-Peer Communities
    • Rich Presence
    • SIP Communications
    • Unified Communications and Collaboration
  • Entering the Plateau
    • VoIP Over WLAN
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.