Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2015

Published: 21 July 2015

ID: G00278134

Analyst(s): Sorell Slaymaker, Bjarne Munch

Summary

This Hype Cycle evaluates the life cycle maturity of unified communications and collaboration (UCC) technologies. It shows how emerging technologies are transforming UCC deployments, including mobility, context, social media, cloud UCC and clientless delivery.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
    • Technologies Added
    • Technologies Removed
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Continuous UCC
    • 3D Video Telepresence
    • Intercompany Multimodal Federation
    • Freemium UCC
    • VoLTE for UCC
  • At the Peak
    • Communication Platform as a Service (cPaaS)
    • Context-Enriched Experiences
    • Collaborative Authoring Tools
    • Hybrid Unified Communications and Collaboration
    • Web Real-Time Communications
    • Cloud Office
    • Private Cloud Communications
    • Unified Communications Monitoring
  • Sliding Into the Trough
    • Context-Enriched Services
    • Mobile Voice Protection
    • Mobile Collaboration Hubs
    • Enterprise Video Content Management
    • Communications-Enabled Business Processes
    • Mobile VoIP
    • Software-Defined Networks
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Cloud UC (UCaaS)
    • Enterprise File Synchronization and Sharing (EFSS)
  • Climbing the Slope
    • Emergency/Mass Notification Services
    • External Peer-to-Peer Communities
    • Rich Presence
    • SIP Communications
    • Unified Communications and Collaboration
  • Entering the Plateau
    • VoIP Over WLAN
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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