Gartner Research

Improve Vendor Performance Through Enhanced Dashboards and Scorecards

Published: 22 July 2015

ID: G00277857

Analyst(s): Joanne Spencer


Scorecards and dashboards are an integral part of vendor performance management, yet are often ignored or focus on ineffective measures that fail to add value. To improve performance tracking and communications, IT vendor management leaders must develop clear, meaningful and actionable reports.

Table Of Contents
  • Key Challenges



  • Identify the Most Effective Report Mechanisms and Formats
  • Focus on Improving the Accuracy and Efficiency of the Reporting Mechanism
  • Create a Scorecard and/or Dashboard That Is Practical, Timely, Relevant and Actionable

Case Study

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.