Gartner Research

IT's Future Demands Better Professional Effectiveness Skills

Published: 22 July 2015

ID: G00276748

Analyst(s): John Hagerty


Nontechnical skills are highly valued for IT professionals, yet drastically underdeveloped. Individuals and managers alike must take charge of their own professional effectiveness by developing three essential skills: communication, collaboration and business acumen.

Table Of Contents


  • The Future of IT Is Already Here
    • Different Skills and New Ways of Working Are Essential
    • Seven Ways of Working That Are No Longer Appropriate for IT
    • The Top Three Areas for Cultural Improvement
  • IT Needs to Be Effective, Not Just Efficient
    • IT Professionals Must Improve Their Professional Effectiveness
    • Individual Effectiveness Is Essential for Organizational Effectiveness
    • Organizations Should Develop a Professional Effectiveness Program to Institutionalize Nontechnical Skills
  • Keep Pace With Evolving Business Contexts and Trends
  • Improve and Encourage Cross-Disciplinary Collaboration and Effectiveness
  • Pay Attention to Organizational Dynamics, Understand How Mindsets Affect Actions and Look for Ways to Improve Nontechnical Skills
  • Work With HR Partners to Institute a Professional Effectiveness Regimen


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