Gartner Research

The World of Digital Government and Enforcement: What's Different and What to Do About It

Published: 22 July 2015

ID: G00278564

Analyst(s): Jerry Mechling

Summary

As communications go ever more digital, the challenges for leaders have changed, in government as well as the private sector. And within governments, what CIOs do to help with enforcement — as in policing and tax collection — is different than with voluntary services like healthcare and education.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use Newly Available Digital Data — Especially From Social Networking and the Internet of Things — to Help Identify Violations and Violators
  • Use the Low Costs and Pervasiveness of Digital Communications to Personally Reach and Influence Violators (Especially Those Who Are Negligent Rather Than Willful)
  • Use the Interactivity of Digital Communications to Engage the Public, Helping Them to Better Understand and Support Enforcement Work
  • Work With Other CIOs and Leaders to Share Data and Coordinate Enforcement on a Multijurisdictional — Even Global — Basis

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