Gartner Research

IT Strategists Must Prepare for the Rise of Virtual Personal Assistants in the Workplace

Published: 23 July 2015

ID: G00279840

Analyst(s): Whit Andrews, Van Baker

Summary

Cloud computing will make virtual personal assistant technologies ubiquitous in the digital workplace, automating complex business tasks and increasing worker productivity. IT strategists must prepare for this, as well as the resulting changes in the ways that work is performed.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • VPAs will fundamentally change the way workers interact with technology by decoupling apps from content, prompting IT strategists to redesign business processes
  • VPAs will become pervasive in the digital workplace, and IT strategists who promote their early use must expect demanding development work, similar to the design of search applications
  • No single VPA is likely to be suitable for all business tasks, so IT strategists should expect workers to experiment with multiple VPAs
  • VPA technology will extend to the Internet of Things, enabling IT strategists to expand the possibilities of VPAs

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