Gartner Research

Gartner Magic Quadrant for Payroll BPO Services


This Magic Quadrant evaluates the capabilities of 12 key providers of payroll business process outsourcing services located around the globe. Buyers of payroll BPO services should use it to identify and assess those providers that can best support their payroll BPO needs.

Published: 23 July 2015

ID: G00269316

Analyst(s): Morgan Yeates, Yvette Cameron

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • ADP
    • Aon Hewitt
    • Ceridian
    • CGI
    • HP
    • Infosys
    • NGA Human Resources
    • Paychex
    • SD Worx
    • Sopra Steria
    • Talent2
    • Xerox Services
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Quantitative Criteria
  • Qualitative Criteria
  • Providers Not in Scope

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

  • A Business Staple, Payroll BPO Services Continue Worldwide Growth
  • Buyer Trends in Payroll BPO Services
    • BPO Providers Deliver Varied Success Against a Variety of Objectives
    • Globalization of Service Provision
    • Standardization of Processes
    • Attraction of BPaaS
    • Demand for Analytics
    • Demand for Ideation
    • Differing Demands in a Bifurcated Buyer's Market
    • Legislative and Tax Compliance and Coordination
    • Targeting the SMB Market
    • A BPO Provider Is Only as Good as Its People


Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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