Gartner Research

Critical Capabilities for Property and Casualty Insurance Claims Management Modules

Published: 27 July 2015

ID: G00269737

Analyst(s): Jeff Haner


Claims management module vendors continue to emphasize advanced capabilities beyond core claims management. However, insurance CIOs should take care to validate production experience behind vendor marketing collateral.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture (Accenture Duck Creek Claims)
    • CSC (Riskmaster Accelerator)
    • Guidewire (ClaimCenter)
    • Innovation Group (Insurer Claims)
    • Insuresoft (Diamond Claims)
    • Keylane (QIS Claims Management)
    • Majesco (Majesco Claims)
    • SAP (SAP Claims Management)
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Configuration
    • Multichannel Support
    • Supply Chain Management
    • Fraud Management
    • Catastrophe Management
    • Alternative Delivery
    • Internationality
  • Use Cases
    • Process Definition
    • New Claim Submission and Tracking
    • Catastrophe Management
    • Fraud Identification and Investigation
    • Hosted Deployment
    • Multiregional Support
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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