Gartner Research

Maturity Management Elevates Red Bull North America's IT From a Thorny Problem to a Trusted Partner

Published: 27 July 2015

ID: G00278804

Analyst(s): Colleen Young, John MacDorman

Summary

In early 2013, Red Bull North America brought in a new CIO and IT leadership team to put its underperforming IT organization back on track. Proactive relationship building and IT leadership development, buttressed by Gartner's ITScore maturity assessments, got the job done.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Achievements and Benefits
    • Forecasting and Budgeting
    • Project Delivery
    • Service and Support/Infrastructure and Operations
    • Stakeholder Relationships and Performance Credibility
  • Critical Success Factors
    • C-Suite Mandate, Support and Governance Participation
    • Communication and Marketing — in All Directions, to All Stakeholder Groups
    • A Clear Roadmap
    • Walking the Talk — Executing Early and Often With the Right Tempo
    • Assembling the Right Team
    • Fixing the Basics First
  • What's Next?

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