Gartner Research

Hype Cycle for the Telecommunications Industry, 2015

Published: 27 July 2015

ID: G00276207

Analyst(s): Gyanee Dewnarain


Digital transformation is disrupting every element of the telecommunications industry value chain. This Hype Cycle identifies the key tools, technologies, applications and processes that CSPs need to embrace to stay relevant in a digital environment.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • CSPs' Products and Services
    • CSPs' Customers
    • CSPs' Competitors
    • CSPs' Internal Organization
    • Key Movements and Observations
    • Innovation Trigger
    • Peak of Inflated Expectations
    • Trough of Disillusionment
    • Slope of Enlightenment
  • The Priority Matrix
    • Short- to Medium-Term Opportunities
    • Medium- to Long-Term Opportunities
  • Off the Hype Cycle
  • On the Rise
    • Digital Security
    • IoT Business Solutions
    • Open-Source Communications Service Provider Operational Technology Software
    • 5G
    • Customer Journey Analytics
    • CSP Anonymized Data Services
    • Connected Home
    • Data Lakes
    • IoT Platform
    • Open Data
  • At the Peak
    • Digital Business
    • Managed Mobility Services
    • IT/OT Integration
    • Open APIs
    • Smart City Framework
    • CSPs as Cloud Services Brokerages
    • DevOps
    • Web Real-Time Communications
  • Sliding Into the Trough
    • Context-Enriched Services
    • Network Function Virtualization
    • Hybrid Cloud Computing
    • Big Data
    • Innovation Management
    • Digital Wallets
    • Advanced Metering Infrastructure
    • Managed Machine-to-Machine Communication Services
    • Mobile Health Monitoring
    • Telecom Analytics
    • Software-Defined Networks
    • Voice Over Wi-Fi
    • Cloud UC (UCaaS)
    • Direct CSP Billing
    • Crowdsourcing
  • Climbing the Slope
    • Customer Self-Service Suites
    • Internet Video
    • Service-Oriented Architecture in OSS/BSS and SDP
    • Public Telematics and Intelligent Transportation Systems
  • Entering the Plateau
    • Consumer Telematics
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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