Gartner Research

Insurance IT Strategies — Building a Midoffice to Optimize Business Processes, Analytics and Customer Relations

Published: 29 July 2015

ID: G00275481

Analyst(s): Kimberly Harris-Ferrante


Most insurers operate with IT environments that cannot support digital insurance. To stay competitive, they must begin shifting their focus to systems of differentiation and innovation, as well as building strong midoffices to support emerging business processes, channels and data needs.

Table Of Contents


  • A New Approach to Insurance IT: Applying the Pace Layer Methodology to Help Prioritize Investment
  • Fulfilling Innovation and Differentiation: Building the Midoffice Technical Layer
    • Recommendations

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