Gartner Research

From EFSS to ECM: Consider the Spectrum of Needs in Your Content Management Strategy

Published: 31 July 2015

ID: G00274674

Analyst(s): Hanns Koehler-Kruener, Karen M. Shegda, Kenneth Chin

Summary

The era of the monolithic enterprise content management system is over. ECM program managers must build a strategy and a portfolio of solutions to address the spectrum of user needs and enterprise requirements when it comes to content management.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The growing diversity of content types and uses, coupled with users' desire to interact with content in new ways, puts pressure on IT leaders to continually evolve their ECM strategies and toolsets
    • Use Case 1: Trusted Systems of Record
    • Use Case 2: Transactional Content Management
    • Use Case 3: Digital Workplace Support
  • Employees that adopt their own content tools and applications for a consumer-like experience and ease of use skirt existing governance policies and undermine ECM strategies

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