Gartner Research

Four Best Practices for Customization Brokerage of Business Processes in the Cloud

Published: 05 August 2015

ID: G00278191

Analyst(s): Michele Cantara


To accelerate time-to-innovation, business transformation, process, and cloud computing leaders need to tailor business processes without breaking the cloud model. We show how the customization brokerage role (one of the three primary roles of a cloud service brokerage) helps achieve those goals.

Table Of Contents
  • Key Challenges



  • Use Cloud-Centric Solutions to Support Business Processes
  • Consider Customization Brokerage for Business Process Innovation and Transformation
  • Use Customization Brokerage Only for Those Processes That Really Deserve It
  • Look for Customization Brokerages That Meet or Exceed the Degree of BPM Maturity Required to Reach the Business Outcomes Targeted by Your Business Process Improvement and Transformation Initiatives
  • Be Prepared to Act as an Internal CSB for Customization Brokerage at Higher Levels of BPM Maturity

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