Gartner Research

Change Management for Supply Chain Leaders: Create a Communications Plan to Activate and Sustain Change

Published: 06 August 2015

ID: G00290035

Analyst(s): Ken Chadwick, Pam Fitzpatrick, Dana Stiffler


Effective leaders recognize emotional responses to change and communicate in ways that help people adjust and participate. CSCOs and center of excellence leaders can use this guidance to tailor a change management communications plan that helps people transition to new ways of working.

Table Of Contents
  • Key Challenges



  • Familiarize Yourself With Your Stakeholders' Emotional State
  • Craft Messages From Your Audience's Point of View
    • Develop Messages That Will Resonate in Different Contexts
  • Adapt the Delivery Method and Frequency to the Stakeholder Context
    • When Planning Frequency, Less Is More
  • Open Multiple Feedback Channels for Ideas on How to Evolve Your Plan
  • Select a Set of Meaningful Success Measures
  • Adapt Your Plan and Move Forward

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