Gartner Research

12 Skills Critical to Business Process Management Success

Published: 06 August 2015

ID: G00278738

Analyst(s): Samantha Searle , Michele Cantara


Gartner has identified 12 business process management skills that are critical to delivering successful outcomes for any BPM project. BP directors and senior IT managers should perform a skills gap analysis to ensure their teams improve weak competences and close the gaps.

Table Of Contents


  • BPM Requires a Mix of Transformational, Operational and Technical Competences
  • Four Transformational Skills Ensure Successful BPM Project Execution
    • Skill No. 1 — Building the BPM Business Case and Vision
    • Skill No. 2 — Project and Portfolio Management
    • Skill No. 3 — Communication
    • Skill No. 4 — Organizational Change Techniques
  • Five Operational Skills Help Identify Problems and Improve Performance
    • Skill No. 5 — Business Process Discovery
    • Skill No. 6 — Business Process Modeling, Analysis and Design
    • Skill No. 7 — Business Process Governance and Process Policy Management
    • Skill No. 8 — Process Performance Management
    • Skill No. 9 — Constructing a BPM Methodology Toolbox
  • Three Technical Skills for Building and Evolving Solutions to Support Process Improvement
    • Skill No. 10 — Solution Architecture and Design
    • Skill No. 11 — BPM Technology Products Knowledge
    • Skill No. 12 — Agile and Model-Driven Application Development (AD)
  • Develop an Action Plan to Attain These BPM Skills for Your BPM Team

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