Gartner Research

How to Use Workplace Analytics to Accelerate Business Performance

Published: 06 August 2015

ID: G00281883

Analyst(s): Helen Poitevin, Alan D. Duncan

Summary

Business leaders will gain unprecedented insights into worker and organizational behaviors and practices thanks to an increasing quantity of employee data collected in connected work environments. We examine how to use workplace analytics to positively impact business performance.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Select Workplace Analytics Scenarios Relevant to Current Business or Organizational Challenges
    • Data Sources
    • Types of Employee Data
    • Purpose of Workplace Metrics
    • Digital Ethics and Data Privacy and Protection
  • Deliver Workplace Analytics to Employees Rather Than Focusing Solely on Management Reporting
    • Employee Wellness
    • Employee Individual Productivity
    • Voice Analytics
    • Employee Engagement Metrics
  • Ensure Workplace Metrics Encourage Desired Employee Behaviors in Alignment With Organizational Strategy and Values
    • Consistency or Conflict
    • Unintended Consequences
    • Ability to Measure Underlying Behaviors
    • Reinforcement With Tangible Rewards

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