Gartner Research

Kick-Start Your Initial BPM Projects With a Strong Skills Foundation to Deliver Results

Published: 06 August 2015

ID: G00277681

Analyst(s): Marc Kerremans , Samantha Searle


The process skills that a team possesses can make or break a BPM project. Business process directors can build these crucial process skills by building a tiered skills model to raise their BPM efforts beyond the beginner level and build the necessary BPM expertise over time.

Table Of Contents
  • Key Challenges



  • Identify the Critical Skills Required for Your Initial BPM Projects by Performing a Skills Gap Analysis
  • Determine the Right Sourcing Strategy to Fill the Skills Gap
  • Develop a Tiered-Skills Model to Upskill the BPM Team

Case Study

  • A Customs Department Sources Advanced-Skills Individuals Internally to Deliver Its First BPM Project
  • A U.S. Car Dealer Strong in Operational Skills Hires a System Integrator to Provide the Technical Skills It Lacks

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