Gartner Research

A New Class of Technologies Will Enable Digital Workplace Outsourcing

Published: 10 August 2015

ID: G00278269

Analyst(s): David Ackerman , Frank Ridder , Federica Troni, Gianluca Tramacere


As end-user outsourcing services morph into digital workplace services, technology vendors must design products for an agile work environment, delivering tangible business benefits and enabling a new generation of outsourcing services.

Table Of Contents
  • Impacts


  • First Value Proposition: Technologies for Commoditized but Resilient Services
  • Second Value Proposition: Digital Engagement Model

Impacts and Recommendations

  • Because digital business value requires services that empower the workforce and deliver low-cost processes for improved business performance, product managers must begin to enable an agile work environment
  • New workforce demographics, driven by digital engagement to maximize productivity, will require a technology portfolio offering designed by EUC vendors to enable new ways of working
  • Virtual and cognitive technology will support business process optimization, allowing product managers to place more emphasis in value-added areas required by highly skilled individuals

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