Gartner Research

Adapting CSP IT Governance for the Digital Era

Published: 10 August 2015

ID: G00277670

Analyst(s): Neil Osmond , Bill Swanton


Traditional approaches to communications service provider IT governance are often too inflexible and risk-averse to tolerate the level of innovation and experimentation required in the digital era. We advise CSP CIOs on how to implement effective bimodal IT governance.

Table Of Contents
  • Key Challenges



  • Establish an IT Governance Approach Based on Business Outcomes
  • Build Bimodal-Aware Governance
  • Implement a Pace-Layered Application Strategy

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