Gartner Research

How CSP CIOs Can Drive IT Cost and Value Optimization

Published: 11 August 2015

ID: G00281141

Analyst(s): Neil Osmond , John P. Roberts


Communications service provider's IT optimization initiatives are often constrained to a focus on cutting the IT budget. We reveal how CSP CIOs can exploit a more holistic approach to streamline business processes, enhance information for better decisions and improve development of new services.

Table Of Contents
  • Key Challenges



  • Treat IT Cost Optimization as an Ongoing Discipline
  • Ensure Optimization Efforts Have Well-Articulated Business Outcomes
    • Using the ITO360 Approach to Value Management
  • Set Appropriate Accountabilities With Business Stakeholders Relating to Technology Investments

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