Gartner Research

Managing the Unrelenting Demand for Application Work

Published: 12 August 2015

ID: G00271083

Analyst(s): Matthew Hotle


There is always more demand for work in application organizations than can be done in a given time period. Application management teams must deal with this unrelenting demand requiring clear governance mechanisms for both projects and support.

Table Of Contents


  • Actual Time Recording Must Be Performed
    • Administrative Time
    • Support and Maintenance
    • Projects
    • The Quandary of Mandatory
  • Establish SLAs to Govern Support Work
  • Establish a Portfolio Management Process to Govern Project Work
  • Limitations and Exclusions: The Reality for Most Organizations
  • Establish Formal Reporting Processes

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