Gartner Research

Four Best Practices for Leveraging IT Services for Strategic Workforce Planning

Published: 13 August 2015

ID: G00278348

Analyst(s): Suzanne Adnams , Mark Coleman


Digital business requires that workforce planning be done within a business context rather than a technology context. The IT service portfolio provides the business outcomes and value statements that CIOs need for ensuring that workforce planning is business-focused, not technology-centric.

Table Of Contents
  • Key Challenges



  • Use the Service Portfolio to Establish a Business-Centric Definition of Service Value
  • Incorporate Service Definition and Service Value Into the Workforce Planning Process
  • Establish a Digital Business Context for IT Workforce Planning
  • Partner With HR to Build an Understanding of Workforce Planning Best Practices Within the IT Leadership Team
  • Appendix
    • IT Service Management Unified Framework

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