Gartner Research

Negotiating the Best Outcome for Your Dynamics CRM Online Contract

Published: 14 August 2015

ID: G00278588

Analyst(s): Dolores Ianni

Summary

Collaboration with stakeholders is critical before negotiating a Dynamics CRM Online contract. Technology procurement leaders who identify indirect access license impacts and require price caps for online service renewals will mitigate the risk of increased licensing costs.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Profile Users to Reduce Cost
  • Scrutinize the Online Services Terms Document
  • Engage With Stakeholders to Recognize Where Integration or Access to the Dynamics CRM Data Will Require Additional Licensing
  • Deep Discounts Require Further Negotiation to Stabilize Future Online Service Costs

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