Gartner Research

Negotiating the Best Outcome for Your Dynamics CRM Online Contract

Published: 14 August 2015

ID: G00278588

Analyst(s): Dolores Ianni


Collaboration with stakeholders is critical before negotiating a Dynamics CRM Online contract. Technology procurement leaders who identify indirect access license impacts and require price caps for online service renewals will mitigate the risk of increased licensing costs.

Table Of Contents
  • Key Challenges



  • Profile Users to Reduce Cost
  • Scrutinize the Online Services Terms Document
  • Engage With Stakeholders to Recognize Where Integration or Access to the Dynamics CRM Data Will Require Additional Licensing
  • Deep Discounts Require Further Negotiation to Stabilize Future Online Service Costs

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.