Gartner Research

IT Strategies of Financial Services CIOs Need to Address the Digital Creepy Line

Published: 14 August 2015

ID: G00289826

Analyst(s): Juergen Weiss


Financial services providers' customers appreciate the benefits of digital technologies, but they are also wary of the security and data privacy implications. CIOs must take care not to cross the creepy line when engaging in digital business.

Table Of Contents
  • Key Challenges



  • Start Asking the Right Data Privacy Questions
  • Create a Digital Risk Map to Communicate and Visualize Digital Risks
  • Implement RASCI Models to Clarify Roles and Responsibilities
  • Increase the Transparency of Digital Technologies

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