Gartner Research

Beyond Automation: Digitalization Changes Business Process Design and Execution

Published: 14 August 2015

ID: G00269517

Analyst(s): Samantha Searle, Janelle Hill

Summary

Digitalization challenges the prevailing wisdom that the prime values of automation are scalable, standardized processes and consistent results. Solution architects who grasp the nuances of automation and digitalization will help their businesses transition to digital business and business moments.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Smart machines can perform cognitive — not just physical — activities, forcing solution architects to make tough decisions about what work should still be performed by humans rather than machines
  • Digitalization that leverages analytics, decision management, the Internet of Things and smart machines to work in conjunction with humans and scale variable work — advancing automation beyond standardization — will enable solutions architects to better address needs for personalized and adaptable experiences that capitalize on business moments.
  • Exploiting the potential of digitalization beyond simple automation can lower the cost of change, challenging solution architects' fundamental design premise of "design-to-last"

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