Gartner Research

Adopt Gartner's IT Vendor Management Competency Model to Improve Capability and Accelerate Performance

Published: 18 August 2015

ID: G00276484

Analyst(s): Rehan Qureshi, Joanne Spencer, Linda Cohen


Vendor management competencies are underdeveloped, and in many cases, organizations do not have a formal process to assess and remediate competency gaps. IT vendor management leaders should use Gartner's competency model to evaluate vendor managers and create a robust development program.

Table Of Contents
  • Key Challenges



  • Identify and Develop the Critical Competencies Required for Successful IT Vendor Managers
  • Assess Employee or Candidate Proficiency for Each of the Critical Competencies, and Address Competency Gaps
  • Invest in Internal and External Development and Training Programs, and Regularly Assess Required Improvement
  • Conclusion

Case Study

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