Gartner Research

Critical Capabilities for Unified Communications

Published: 18 August 2015

ID: G00269472

Analyst(s): Steve Blood , Bern Elliot


Changes in the ways people work together are redefining how IT leaders should assess the product capabilities of unified communications providers. This is placing an increased focus on single-vendor platforms to meet the majority of core UC functional requirements.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ALE Alcatel-Lucent OpenTouch Suite
    • Avaya Aura Platform
    • Cisco Business Edition 7000
    • Huawei eSpace
    • IBM Sametime
    • Interactive Intelligence Customer Interaction Center
    • Microsoft Skype for Business
    • Mitel MiCollab
    • NEC Univerge 3C
    • ShoreTel Connect
    • Unify OpenScape
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Conferencing
    • Messaging
    • Instant Messaging and Presence
    • Clients
    • Interoperability/Integration
    • Administration
    • Hybrid On-Premises/Cloud
    • Mobility Support
    • Continuous UCC
  • Use Cases
    • Full UC With Strong Telephony Requirement
    • Full UC With Strong Collaboration Requirement
    • Ability to Work With Complementary Vendors
    • Ability to Offer Hybrid Solutions
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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