Gartner Research

Optimize India Offshore Service Delivery Through Cultural Awareness and Retained Organization Planning

Published: 19 August 2015

ID: G00280383

Analyst(s): DD Mishra , Ruby Jivan


When services are outsourced to India, understanding cultural differences and motivations of the offshore team is critical to success. Sourcing managers should ensure their IT service leaders are skilled in collaboration, cultural diversity and relationship management to overcome cultural barriers.

Table Of Contents
  • Key Challenges



  • Bring Cultural Awareness to IT Service Managers and Stakeholders
  • Assess the Competencies of the IT Service Managers, and Arm Them With Appropriate Collaboration and Vendor Management Skills
  • Address the Retained Organization's Competency in Leveraging Diversity to Drive Innovation and Adaptive Sourcing Approaches

Case Study

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