Gartner Research

Magic Quadrant for End-User Outsourcing Services, North America

Published: 19 August 2015

ID: G00270153

Analyst(s): Daniel Barros , David Ackerman , Helen Huntley

Summary

New solutions in the North American EUO service market are fueling client interest in the use of service providers to manage their service desk/help desk, desktop and mobility needs. Sourcing executives can use this Magic Quadrant to evaluate providers that best meet their outsourcing goals.

Table Of Contents

Market Definition/Description

  • IT Outsourcing
  • End-User Outsourcing Services
    • Desktop Outsourcing Services
    • Service Desk
    • Mobility

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Bell Techlogix
    • C3i Healthcare Connections
    • CGI
    • Cognizant
    • CompuCom
    • CSC
    • Dell
    • Fujitsu
    • Genpact
    • HCL Technologies
    • HP
    • IBM
    • Long View Systems
    • Pomeroy
    • Stefanini
    • TCS
    • Unisys
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • End-User Profiles
  • Service Provider Data

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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