Gartner Research

Harness the Power of Conflict to Fuel Collaboration

Published: 19 August 2015

ID: G00280478

Analyst(s): Robert Handler


Conflict while conducting projects and programs is inevitable, and PPM leaders can either allow conflict to damage team dynamics and project/program outcomes or turn it into an opportunity to promote collaboration. We provide some tools and insight to make the best of a conflict situation.

Table Of Contents
  • Key Challenges



  • Establish Project and Program Managers as the Primary Facilitators of Conflict Resolution, and Empower Them With Conflict Management Tools
  • Apply the Lens Model to Share Perspective and Discover Common Goals
  • Encourage Principled Negotiation to Derive Win-Win Solutions
  • Institute and Continually Reinforce Collaborative Conflict Management
  • Maintain Standard Conflict Resolution Processes for When Collaboration Fails

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