Gartner Research

Survey Analysis: Talent Management Suite Satisfaction Trends 2012-2015

Published: 21 August 2015

ID: G00278432

Analyst(s): Ron Hanscome


TMS customers often buy on feature/function but stay with vendors or expand usage based on product and vendor-customer relationship satisfaction. Analysis of 2012-2015 trends reveals that vendors still need better execution, and prospects need to actively assess these capabilities during evaluation.

Table Of Contents

Survey Objective

Data Insights

  • Satisfaction
  • Importance
  • Gap Analysis
    • Overall Satisfaction and Do It Again
    • Summary and Recommendations
  • Methodology
  • Definitions
    • HCM Technology Segments by Company Size
    • Product Satisfaction Criteria
    • Vendor-Customer Relationship Criteria

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